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Federal Work Study - Student Services Assistant - Douglasville

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Posting Details

Position Information

Job Title Federal Work Study - Student Services Assistant - Douglasville
Campus/Instructional Site Douglasville

Position Summary Information

Job Description Summary

This position is responsible for working collaboratively with the Office of Admissions, Financial Aid and Advising.

Georgia Highlands College offers excellent opportunities for students to grow their skills while furthering their education.

Key Responsibilities

Assist the Office of Admissions, Financial Aid and Advising with various tasks including but not limited to:
• Providing support for front desk operations and perform routine administrative duties as assigned
• Answering phones and provide basic information to guide students through the enrollment process
• Daily intake of GHC documents on campus and by mail
• Making copies of general correspondence, forms and documents used for enrollment purposes
• Directing students to appropriate office or services as required
• Use the GHC411 Ticketing System to assist students
• Providing support for departmental and GHC events both on and off campus
• Other related duties as assigned

Assist with additional Recruitment efforts by:
• Providing support at Preview Day, Open House and other recruitment activities both on and off campus
• Contacting applicants regarding their application status by phone and email
• Serving as an official representative of GHC at events hosted by GHC, such as graduation, Presidential functions, board meetings, etc.
• Accompanying Admissions Recruiters to area high schools for recruitment
• Serving as a tour guide for prospective students and their families
• Sharing your college experience with the local school systems

Assist with additional Advising efforts by:
• Demonstrating SCOREcard and Course Offering to students
• Reviewing student’s SCOREcard for gaining general knowledge of requirements for degree completion
• Contacting students that need to come in for advising or schedule changes
• Providing support for New Student Orientations and help students select classes during registration

Key Qualifications

• Must be Pell Grant eligible (FAFSA)
• Must be making Satisfactory Academic Progress (SAP)
• Must have an unmet need based on total cost of attendance of student
• Must be current GHC Student
• Strong public speaking skills
• Attention to detail and dependability
• Must display good phone etiquette
• Should possess adequate customer service skills

Knowledge, Skills and Abilities

• Organizational and computer skills
• Strong oral and written communication skills
• Customer service skills
• Knowledge of University System and college policies and procedures

Salary $8.00/hour
Special Instructions to Applicants
Application Deadline

Position open until filled and applications will be screened as received.

Letters of Recommendation

Reference Request Details

Accept References No
Minimum Requests 0
Maximum Requests

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about employment opportunities with us?
    • Public Job Posting
    • Agency Referral
    • Personal Referral
    • Internal Job Posting
    • Advertisement / Publication
    • Web Site
    • Other
  2. * Please provide specific details regarding your answer above (ex: name of referral, website name, etc.)

    (Open Ended Question)

  3. * Are you now employed or do you anticipate future employment with any other University System of Georgia institution?
    • Yes
    • No
  4. If the answer to the above question was yes, please provide the name of the school and your title.

    (Open Ended Question)

  5. * Please list your Georgia Highlands student I.D. number (900 or 9000).

    (Open Ended Question)

  6. * Have you completed a current FAFSA?
    • Yes
    • No
  7. * Are you eligible for the Federal Pell Grant?
    • Yes
    • No
  8. * Are you making the federally required Satisfactory Academic Progress (2.0 cumulative g.p.a. and 67% completion rate)?
    • Yes
    • No
  9. * Which campus do you attend?
    • Floyd
    • Marietta
    • Cartersville
    • Paulding
    • Douglasville
    • Heritage Hall
  10. * Give one or more examples of how you provided excellent customer service in your most recent role.

    (Open Ended Question)

  11. * Based on the responsibilities of this position, how would you involve yourself in student recruitment and retention?

    (Open Ended Question)

Applicant Documents

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter